Trial access
- Every portal page shows whether beta trial access is active, expired, or canceled.
- The banner shows the exact end time, days remaining, and temporary features.
- Saved settings can remain visible after a trial expires, but the associated feature is unavailable.
- The beta trial covers Web, Calendar, SMS, Direct PIN, Phone Snooze, Regular Recording, and Silent Recording.
- Dial Now, API/MCP, and extra caller IDs are not included in that seven-feature beta bundle.
Plans and add-ons
Billing shows only currently published plans and add-ons for your workspace. Pay-As-You-Go has no monthly membership fee and includes Web and Calendar scheduling. Other capabilities may require recurring add-ons.
Important: Selecting a plan or add-on is not enough. Access changes only after the billing provider confirms the transaction and the platform stores the entitlement.
Wallet and usage
- Available balance is total wallet balance minus active reservations.
- Purchased, promotional, manual, trial, included, refund, and correction funds remain separate.
- A call can be blocked when available balance or spend policy is insufficient.
- Manual top-ups and automatic reloads are separate actions.
Auto-reload
- Auto-reload requires a valid reusable payment method.
- The default disclosed rule adds $20 when available balance is below $5, subject to daily and monthly limits.
- You can turn it off or lower its limits in Billing.
- An ambiguous payment remains pending or unknown and is not blindly repeated.