Feature says unavailable
- Read the portal trial banner and Billing feature state.
- Check whether the saved setting is different from effective availability.
- Verify callback phone and caller-ID readiness.
- For recording, check entitlement, workspace policy, attestation, and suspension state.
- Check wallet and payment-method state.
- Use the displayed repair link. Do not repeatedly submit a paid action while the result is unknown.
Calendar request did not schedule
- Check Calendar activity and the outcome email.
- Confirm exactly one standalone phone number appears in the description.
- Confirm the event is timed, non-recurring, and in the future.
- Confirm the organizer matches your verified account email.
- If you correct the event, make an actual description or start-time change and send the update.
Call status is Unknown
Unknown means the provider may already have accepted the call. Wait for reconciliation and do not create a duplicate unless the system reaches a definitive safe state.
Recording is not ready
A completed call does not guarantee media is immediately available. Check whether the recording is Processing, Available, Failed, Unavailable, Deleted, or Expired.
Get more help
The public support contact and response target are not yet approved. Use the authenticated activity, call detail, Billing, and Recording pages for current evidence.