Callback phones and caller ID

Two separate identities

• Callback phone: the verified phone where Schedule to Call Me reaches you first.
• Displayed caller ID: the approved number shown to the recipient.
• The callback phone is never silently exposed as caller ID when the selected displayed identity fails.

Add or change caller ID

1. Open Caller IDs.
2. Add a number you are authorized to use and complete the provider verification process.
3. Wait until provider status and compliance status are active.
4. Confirm the number is available to the intended workspace. Per-member caller-ID assignment is not currently available.
5. Open Personal settings and save it as the displayed caller-ID default.