Help Center

Getting started

Set up your account, verified callback phone, displayed caller ID, defaults, and wallet.

Before your first call

  1. Sign in with the exact email address that received your invitation.
  2. Add and verify the phone where Schedule to Call Me should reach you.
  3. Complete approval for the displayed caller ID that recipients should see.
  4. Open Personal settings and save your callback phone, displayed caller ID, and recording default.
  5. Review Billing. Confirm your plan or trial is active and that enough wallet balance is available.
  6. Schedule a test call to a number you control and verify the result in Upcoming and History.

Important: A callback phone and displayed caller ID are different. We call the callback phone first; the recipient sees the separately approved caller ID.

What happens during a call

  • At the scheduled time, your verified callback phone rings first.
  • Press 1 to connect now, press 9 to cancel, or use Phone Snooze when entitled.
  • If you do not press a key within the documented three-second window, the call connects by design for hands-free use.
  • The recipient is not called before your callback leg reaches the connection step.