Recording modes
- Off: no recording is requested.
- Regular: requires Paid Recording and plays the required announcement only to the answered recipient before recording starts.
- Silent: additionally requires the Silent Recording entitlement and an active typed account attestation. It has no announcement or beep.
Make recording available
- Confirm the required recording entitlement is active in Billing or your trial.
- Open Recording settings and review the saved workspace policy separately from effective availability.
- For Silent recording, complete the typed attestation as the individual holder or authorized organization representative.
- Enable the intended workspace policy and allow members when applicable.
- Open Personal settings and save the eligible recording default.
Recording media states
- Processing: the call or media copy is not ready yet.
- Available: authorized playback and download are ready.
- Failed or Needs attention: processing did not complete and requires investigation.
- Unavailable: the media cannot currently be accessed.
- Deleted or Expired: retention or deletion completed and playback is no longer available.
Your responsibility
Schedule to Call Me does not determine whether recording is lawful for a particular call. You are responsible for applicable notice, consent, and lawful use.